Vuelos operados por Interjet
Depending on the conditions with which it was issued, a benefit ticket is equivalent to an airline ticket on routes operated by Aeromar and can be exchanged for a single trip, covering only the cost of ticket issuance and airport taxes (TUA) by the beneficiary, which are usually negligible compared to the full cost of the ticket purchased in the applicable fare class.
Benefit tickets are issued only with authorization to customers whose flight have been guaranteed or have participated in one of the workings with Aeromar partners in which case the terms and conditions of said activities will apply.
If there is no explicit date for their use, the benefit tickets will be valid for 6 months from their authorization and are valid only on national routes operated by Aeromar, are subject to availability, are not transferable, nor negotiable.
Name changes are allowed or not depending on fare class of reservation. Please see table below.
If your fare allows name changes please be aware that names could be changed up to 24 hours before the outbound flight’s scheduled departure time for domestic flights, and up to 72 hours before the outbound flight’s scheduled departure time for international flights.
Name changes are allowed only for the entire trip, i.e., you cannot change the outbound or inbound flight only.
American Express and cards affiliated with VISA and MasterCard.
Yes in most cases and subject to the restrictions of the fare purchased.
Yes, you can make changes to the time, date or destination, as long as there is availability on the chosen flight and subject to the fare restrictions
You can buy the ticket up to 2 (two) hours before via Telephone Sales (01 800 237 66 27). Directly at the airport until 90 minutes before the departure of the flight.
The purchase of your ticket is confirmed at the moment you receive an email containing your confirmation code (PNR) and your ticket number.
The most important factor in obtaining the cheapest rate is timing. In order to obtain the best fares, the company’s criterion is based on “Buy in Advance”.
Yes, the card of all UATP Issuing Airlines is accepted as payment.
The Federal Aviation Administration of the United States (FAA) has advised that traveling on aircraft with a Samsung Galaxy Note 7 is PROHIBITED. Aeromar will comply with this measure on all our flights (national and international).
In the event of passengers exceeding their baggage allowance, a fee of 99.00 pesos including Mexican National VAT will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 22 lbs. (10 kg). If the excess baggage goes beyond 22 lbs. (10 kg) and up to 55 lbs (25 kg) the excess will be charged as a piece of additional baggage with a cost of 999.00 pesos including Mexican National VAT. Additional and excess baggage may be subject to freight restrictions.
-NATIONAL DEPARTURES: A fee of USD 22 VAT included will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 11 lbs. (5 kg). If the excess baggage goes beyond 11 lbs. (5 kg) and up to 50 lbs (23 kg) the excess will be charged as a piece of additional baggage with a cost of USD 115.00 VAT included. Additional and excess baggage may be subject to freight restrictions.
-INTERNATIONAL DEPARTURES: A fee of USD 19 VAT included will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 11 lbs. (5 kg). If the excess baggage goes beyond 11 lbs. (5 kg) and up to 50 lbs (23 kg) the excess will be charged as a piece of additional baggage with a cost of USD 99.00 VAT included. Additional and excess baggage may be subject to freight restrictions. Passengers connecting from another airline should consult the policy of the original airline.
Depending on fare classes of reservation on Aeromar’s segments each passenger may carry free of charge 1 or 2 pieces of baggage not exceeding 25 kg each for domestic routes or may carry free of charge 1 or 2 pieces of baggage not exceeding 23 kg each for international routes, except for those passengers who have disclaimed their right to transport their free baggage allowance on exchange of preferential discounted fares. See table below.
Are those personal items transported, free of charge, by the passenger in their custody and responsibility within the cabin of the aircraft. The carry-on baggage can be a laptop, briefcase or bag that does not exceed the dimensions of 8.7” x 15” x 25.6” (22 x 38 x 65 cm) and whose weight does not exceed 22 lbs. (10 kg).
The liability of the airline for loss or damage of checked baggage is limited by what is established by applicable international and national legislation. In case of damage, loss or delay of checked baggage, the passenger must make a direct and immediate claim with the Company by filling in the corresponding form.
Dangerous Goods are articles or substances that, when transported by air, can constitute a significant risk to health, safety or property. Given the characteristics of air transport, which requires an operation with 100% safety, there are some articles whose air transportation is prohibited according to the General Connecting Routs Law (Ley de Vías Generales de Comunicación) and the regulations of the Airline Companies; which are closely monitored by the various authorities.
Dangerous goods, balloons, balloons and/or inflated balls, fishing poles, umbrellas, spears, darts, baseball bats, household tools, surgical instruments, glass, mirrors or any other article that in the company’s opinion represents a danger for the aircraft or its passengers.
Yes, check the requirements here: https://www.aeromar.mx/servicios/#4
Since July 14, 2014 you can take your pet on board (dog or cat), the passenger must pay the current pet transportation charges at the time of documenting, check the requirements here: https://www.aeromar.mx/servicios/#4/
Guide dogs can accompany people with visual disabilities who require it without charge in the cabin.
For more information, call toll-free 01 800 237 66 27, in Mexico City at 51 33 11 11 or email: email@example.com.
Yes, infants younger than 7 days must travel with a doctor or nurse, plus a medical certificate (INCAD (Incapacitated Passengers Handling Advice) I) or medical waiver. Cover the charge for issuing the ticket of MXN 290.00 of Mexican National VAT included, per flight.
No, you can bring an infant under your care without the right to a seat, nor right to free baggage.
An infant occupying a seat will pay the available fare for that flight. If two infants travel with an adult, the second infant will pay as stipulated in the previous point.
Infants can only travel if they are 10 or more days old and with presentation a medical certificate.
For Domestic flights:
From 5 years of age and up to 11 years and 11 months old; minors can travel alone without a companion, as long as the parent or guardian provides their written authorization and completes the form designed for it directly at the Aeromar counter at the airport. Paying the current administrative charge.
Young people at least 12 and under 18 years of age are considered as unaccompanied minors only at the request of the person in charge. In case of traveling without custody on the Airline and at the request of the parent or guardian, the letter of liability exemption must be signed directly at the check-in counter.
For International flights:
On these flights, custody as an unaccompanied minor is considered mandatory until the age of 18, if the minor is of Mexican nationality, he/she must fill out the SAM (form for exit from Mexican territory (formato de autorización de salida del territorio de los Estados Unidos Mexicanos)) Form of the INM (National Immigration Institute (Instituto Nacional de Migración)) that can be filled out online in the following link:
Because available space is limited, strollers or baby seats are not allowed in the passenger cabin. It will be possible to take them to the door of the aircraft where they will have to be handed over to the airline staff to be deposited in the baggage compartment the same will be delivered upon arrival at the aircraft door.
They can be transported until the end of the seventh month of pregnancy. If they are beyond the 7 months, they will be asked to fill out and sign the “PREGNANT PASSENGER” form and must show a Medical Certification or INCAD I, indicating that you are in the best conditions to fly. If the pregnancy is high risk, you must sign a waiver letter, submit a medical waiver and a Medical Certification (INCAD I). It does not matter how many months pregnant you are.
Yes, for adequate service it is important to provide notice of your special needs when making your purchase.
If the passenger already has a ticket, he will be subject to the payment of the corresponding charges, which will be determined when making his new reservation or when he arrives at any AEROMAR counter or office. If the passenger does not have a ticket, their reservation is simply canceled. (if the passenger already has a ticket, they must inform the person who assists them so that the corresponding charges are indicated)
As a security measure, it is essential to present an IFE Federal Electoral Institute (Instituto Nacional Electoral) Credential, passport, driver’s license, professional ID, INAPAM National Institute of Senior Persons (Instituto Nacional de las Personas Adultas Mayores) credential or school credential with photograph for minors under 18 years of age, said documents must be valid. In the case of infants (under 2 years old), a birth certificate must be presented.
Our passengers can perform their Web Check-In from 24 and up to 2 hours before their flight. Web Check-In, allows you to select your seat, print your boarding pass and if you check baggage, you can check it at the special counter.
Passengers must show up at the airport counters 45 minutes before the departure time of the flight for national routes and 90 minutes before for international travel. Only applies to flights operated by Aeromar.
Yes, instruments that fit under their seats or in overhead baggage compartments such as: flutes, violins, trumpets, etc.
If they are bulky or if due to their nature is necessary to use a seat, you must pay full fare to transport it, as long as it does not measure more than two meters in terms of the sum of its linear dimensions, does not weigh more than 101.4 lbs. (46 kilos), it shall be placed in the seat next to the owner, who will be responsible for its care and for securing it with the belt.
Aeromar allows the transporting of human ashes in the passenger cabin as carry-on baggage and as checked baggage, in both cases having been inspected by X-ray.
In case of being transported as carry-on baggage, the passenger will be responsible at all times for carrying the urn.
At the time of check in, the passenger must present the death certificate, the cremation certificate and the human ashes inside an urn for transportation, sealed and protected to prevent its possible opening.
Sure! Surfboards are allowed, observing the following indications:
They are considered as part of the baggage allowance, which should not exceed 55 lbs. (25 kg), otherwise you would have to pay excess baggage.
If the bouquet or floral arrangement exceeds the dimensions allowed for a carry-on baggage or is not properly wrapped or bagged, it must be documented subject to applicable charges for excess baggage.
Transporting bouquets or flower arrangements on flights to or from the United States is not permitted.
The transporting of sporting and hunting firearms, as well as their ammunition on international flights, only applies to the HMO-TUS and TUS-HMO routes.
The payment for the transporting of firearms and ammunition will be per FLIGHT and not per RESERVATION, even on flights sold in codeshare; for example:
In a reservation from MEX to TGZ via OAX, two charges will be made for firearms, one for the MEX-OAX flight and another for the OAX-TGZ flight.
To request more detailed information on procedures, as well as, prices for the transportation of firearms and ammunition for flights within the Mexican Republic, please contact our Call Center department at the following numbers:
From Mexico City: 01(55) 5133 1111
or from other locations within Mexico: 01 800 237 6627
or email us: firstname.lastname@example.org.
If you wish to transport firearms, you must present yourself at the Aeromar counters at least two hours before your flight to carry out the necessary procedures with Aeromar and the corresponding authorities.
The maximum number of firearms a passenger can carry per flight is two (two short weapons, or two long weapons, or one short and one long). Likewise, the maximum number of cartridges per passenger is 11 lbs. (5 kg) and the maximum amount of cartridges per flight is 55 lbs. (25 kg). Cartridges must be separated from weapons and in different packages.
If the aircraft carries the limit of 55 lbs. (25 kg) per flight, the passenger will have to change to the next flight, with reimbursement for the change charge, but the payment for the difference in fare is NOT REIMBURSED.
Yes, for security reasons their use is allowed only when indicated by the Chief Purser.
Blood may only be transported on domestic flights and only on routes operated by Aeromar.
An original certificate must be presented with the full name, signature and professional certification of the doctor, or stamp of the institution that authorizes the transfer, as well as their telephone number (this last information is optional).
The passenger or his companion will be responsible at all times for carrying and protecting the container.
The specifications of the container for acceptance in the passenger cabin are the following:
Maximum 10 units of blood per passenger will be accepted.
We recommend that you make a reservation at our reservation center, because the reservation of two (2) seats for the same person cannot be completed online.
If the flight is full and you have not reserved a second seat, boarding may be denied for security reasons, if your size does not allow you to sit in one (1) single seat.
The check in process must be carried out at the airport counters. Web check-in is not available at the moment.
For your information, the width of our seats between the 2 armrests is:
If the width of your waist is greater than these measures, we recommend reserving a second seat. In this manner, you will ensure that you travel with an empty seat next to you, for your comfort and safety. However, it is very important to advise you that the AEROMAR fleet is made up of ATR 42 and ATR 72 equipment, depending on the equipment in which they fly they may have folding armrests.
People who are paralyzed or without upper limbs, but who can use their lower extremities, can travel unaccompanied. On board, assistance will be provided to fasten and unbuckle the safety belt, and to place and adjust the oxygen mask if necessary. In contrast, assistance does not include:
Therefore, it is necessary to make sure that the person traveling alone satisfies all of the conditions necessary to travel by aircraft, without outside assistance.
Our aircraft do not have electrical outlets to connect breathing apparatus on board. Therefore, the passenger must verify the autonomy of the device and, if necessary, provide additional batteries.
Passengers who require one may use a Portable Oxygen Concentrator without restriction.
According to CO SA-09.2/13 authorized POCs are equipment certified for use in aviation according to the standards of the Radio Technical Commission for Aeronautics, (RTCA for its acronym in English), the models on the market can be found at the following web address for quick reference:
Passengers who require one may carry a Portable Oxygen Concentrator (POC) with them under the following conditions:
If a passenger needs to use a POC on board, he or she must satisfy the following requirements before boarding the aircraft:
The concentrator must be carried by the passenger and presented to the Passenger Service Agent and Flight Crew when requested at any time during their trip. It will be the passenger’s responsibility to ensure that they have enough batteries to power the POC during the flight, if required.
Take into account that our aircraft do not have electrical outlets to connect breathing apparatus on board, therefore, the passenger should verify the autonomy of the device, and if necessary, provide additional batteries, in case of deviations or delays.
When making the reservation, it is suggested that you inform us that the person has an intellectual disability and indicate the type of assistance required.
Assistance to people with intellectual disabilities does not include:
Therefore, it is necessary to make sure that the person traveling alone satisfies all of the conditions necessary to travel by aircraft, without outside assistance. Otherwise, to avoid difficulties on board, we recommend that people with intellectual disabilities travel accompanied.
Aeromar allows the vast majority of people with intellectual disabilities to travel alone. To this end, they must be able to understand and apply safety measures. However, it is necessary to take into account the characteristics of an aircraft voyage:
Note: for certain types of deficiencies that cause memory or orientation losses (e.g. Alzheimer’s disease), the risks of not following the crew’s instructions are real: for example, deboarding without waiting for the expected assistance; which can have serious consequences (the person can get lost inside or outside the terminal, using inappropriate means of transport, locating difficulties, etc.)
If the person who is going to travel might be in this situation, we recommend that they travel accompanied.
The assistance services for people with hearing disabilities or deafness are limited due to their autonomy.
Please note that in the country there are still not enough certified Mexican Sign Language interpreters to train the staff of all the airlines. Do not hesitate to inform us about your disability, no later than 48 hrs. prior to the trip, so that we can offer the necessary assistance.
Emotional support animals can travel in the cabin with you, demonstrating with medical documents (Letter from the attending psychologist or psychiatrist) that it is essential that you travel with them. The certificate must have been issued within one year, counting from the initial date of the trip and must specify that the patient is under professional care and requires the animal for traveling on the aircraft
In the absence of the required documentation, it will be treated like a pet and must travel in the baggage compartment of the aircraft, assuming the cost for the transportation of the pet and satisfying the requirements for it.
Aeromar transports your guide dog or any other Service animal free of charge in the cabin. The conditions of acceptance and transport are the following:
If you have a service animal, such as a guide dog, you can travel with it. If you require your service animal to travel by your side, remember that it cannot occupy a seat, even if it is unoccupied, or impede the movement of other passengers or their comfort. If you are traveling with a guide dog, you will be assigned an aisle seat.
If you are traveling on an international flight, bear in mind that most countries have very strict policies regarding the arrival of foreign animals, take all precautions to avoid delays and misunderstandings at customs. Some measures include having a passport that certifies the animal as a service animal and an official book of applied vaccines.
Upon arrival on board, the cabin crew will help you get situated and provide you information about your environment on the aircraft, such as proximity to doors and emergency exits, toilet location, location of buttons to summon the Flight Crew, and will also provide you with safety information personally, as applicable, the use of the safety belt and any security situation that passengers should be aware of.
On board all of our aircraft, we have Security Instructions in Braille and Macrotypes at your disposal. In case you do not understand the security instructions contained therein, you should consult the Flight Crew.
During meals, if desired, the onboard staff can describe and explain the composition of the food.
Finally, the Flight Crew will assist you moving to the toilet, but cannot provide assistance within it.
Yes, if your wheelchair uses batteries, in order to be transported they must be of the so-called “Dry” (gel and lithium batteries) type, the transporting of wheelchairs that use wet batteries is prohibited.
Take into account that if the batteries of your chair do not satisfy the safety requirements, this could prevent you from traveling.
In case your wheelchair is checked at the counter and stored in the baggage compartment, we will provide one as a loan so that you can move from our counters to the boarding room and the aircraft to the baggage reclaim hall on arrival, as well as an aisle chair getting in and out of the aircraft.
Aeromar transports a wheelchair or personal, manual or electric mobility equipment for free. A second wheelchair will be considered within the baggage allowance, if it exceeds the current allowance the charge for excess baggage would be applied.
At AEROMAR we do not have equipment to refrigerate medications; take your precautions such as traveling with a thermos or sealed thermal bag, as required for the preservation of your dose.
Yes. Take your medications and required doses in your carry-on, do not check them with your checked baggage. It is highly recommended that you have your medical prescription on hand too; preferably written in English if your flight is international; make sure the prescription indicates whether you need to use syringes for the application of the dose
Keep in mind that it is an international policy that no member of the Flight Crew is allowed to help you consume your food or with your personal hygiene. Nor are they allowed to carry a passenger or provide medical assistance, such as injections. In case you require any of this type of assistance, it is recommended that you travel with a companion who can support you.
On-board assistance, provided by the Flight Crew, includes:
Your boarding is a priority, with the intention that with the pre-boarding you are allowed to settle quietly on board before the arrival of the other passengers and be taken in individually by the crew, who will provide you information useful for traveling in optimal safety and comfort conditions.
No, you cannot check in via web, it is very important that you arrive at the counters 1 hour before the departure of the flight to optimally organize the required assistance
Aeromar advises you to arrive at the airport 1 hour before the departure of the flight to optimally organize the required assistance.
People with disabilities can travel without needing to present medical proof or sign waiver letters or other forms or special requirements, except in the following cases:
You need a medical authorization to travel if you identify with any of the following points:
If you require a companion but you do not have any support, you must take into account that AEROMAR is not obligated to contract or obtain one for you.
The companion must meet the following requirements:
For the safety of passengers with disabilities or those with reduced mobility, consider traveling with a companion if you identify yourself with one or more of the following points:
The role of your companion is to assist you in case of emergency and, specifically, if evacuation of the aircraft is necessary.
It is advisable to inform the airline if you have any type of disability and what kind of help it requires for your effective movement or communication, with 48 hours advanced notice prior to your flight.
If you have trouble using stairs, or cannot use them.
If the distance between the check in counters and the boarding gate tires you, considering that in some airports the distances between these two points is substantial.
If you require a wheelchair and/or aisle chair to enter and exit the aircraft.
If you require and are traveling with a service animal.
If you travel in large groups and if the majority have a disability or health condition.
If you require medical assistance on board the aircraft.
Nuestro acuerdo de código compartido te permitirá reservar o combinar vuelos de Aeromar hacia destinos para los cuales los vuelos serán operados por Interjet.
Puedes identificar los vuelos de Aeromar que son operados por Interjet por medio del número de vuelo, la numeración de los vuelos Aeromar operados por Interjet forma parte de la serie 4000-4999. Adicionalmente al desplegar estos vuelos encontraras la leyenda “operado por Interjet” u “operated by Interjet”.
Saliendo de la Ciudad de México o hacia Ciudad de México desde Monterrey, Tijuana, Guadalajara, Puerto Vallarta, Villahermosa, Mérida y Chetumal.
Sí, es posible hacer combinaciones de vuelos.
Incluye equipaje de mano y maleta documentada de 30Kg, 1er cambio de fecha / vuelo sin costo (solo diferencia tarifaria). Adicionalmente Incluye snacks y bebidas a bordo. Sin costo extra.
Si, puedes solicitar cambios de nombre y/o ruta con costo.
Si, solo se permite solicitar cambios en reservaciones hasta las 36 horas antes de la salida del vuelo de Aeromar operado por Interjet, adicionalmente si se solicita un cambio de fecha o ruta, el nuevo vuelo seleccionado debe tener una hora de salida programada mayor a las 36 horas de la hora en la que se solicita el cambio.
Sí, durante el período de 24 horas antes de la salida del vuelo y directamente con la aerolínea operadora.
La preselección de asientos en vuelos de Aeromar operados por Interjet no está permitida.
El reembolso sólo puede ser solicitado sin cargo durante las primeras 24 horas de transcurrida la emisión del boleto. Posterior a las mencionadas 24 horas y hasta las 36 horas antes de la salida del vuelo se permite el reembolso con cargo.
En caso de no presentarse a su vuelo, el segmento no utilizado, así como los segmentos subsiguientes se cancelan. En el caso de querer utilizar un segmento posterior, se debe de comunicar con la aerolínea operadora, en el lapso de veinticuatro horas contadas a partir de la hora programada del segmento no utilizado, que hará uso de los segmentos subsecuentes.
Aeromar emitirá un "boleto" documento físico o electrónico, que confirma el derecho a un asiento en un vuelo operado por Interjet, el boleto es válido por un año desde su fecha de expedición a menos que se indique lo contrario en el mismo.
Si su vuelo posee una conexión entre Aeromar e Interjet, usted podrá documentar su equipaje y obtener los pases de abordar de todos sus vuelos en conexión en el mostrador del operador del vuelo de origen. De igual manera, el equipaje documentado será entregado en el destino final; no es necesario que usted recoja el equipaje y vuelva a hacer el proceso de documentación.
De ser requeridos cambios de fecha o vuelo, estos podrán solicitarse por el pasajero hasta 36 horas antes de la salida de su primer vuelo, y siempre que el nuevo vuelo seleccionado no esté programado con una hora de salida menor de 36 horas de la hora en la que se solicita el cambio. El 1er cambio de fecha o vuelo se podrá solicitar sin cargo por cambio; aplica cargo por cambio en la tarifa. Los cambios de nombre y/o ruta son permitidos con cargo. En el caso de requerir algún servicio adicional como equipaje extra, acompañamiento a menor, mascota en cabina u otro, el mismo deberá de solicitarlo a la aerolínea operadora del vuelo, 36 horas previas a la salida del mismo. Aplican costos de acuerdo a términos y condiciones de la aerolínea operadora
En el caso de los boletos adquiridos por Aeromar y que opera Interjet, se podrá solicitar reembolso sin cargo durante las primeras 24 horas de transcurrida la emisión del boleto. Posterior a las mencionadas 24 horas y hasta las 36 horas antes de la salida del vuelo se permite el reembolso con cargo. Asimismo, en caso de no presentarse al momento del vuelo, el boleto se perderá sin posibilidad de recuperarse.
En los casos de cambios de itinerario y/o cancelaciones realizados por la aerolínea operadora hasta antes de las 24 horas de la salida de los vuelos, Aeromar oportunamente contactará y notificara a los pasajeros afectados por correo electrónico y/o telefónicamente, por este motivo es necesario que el pasajero proporcione sus datos de contacto al realizar la reservación. Los cambios de itinerario y/o cancelaciones realizados por la aerolínea dentro de las 24 horas que preceden al vuelo serán informados por la aerolínea operadora.
En caso de demora atribuible a la aerolínea operadora, el pasajero tendrá derecho a ser compensado de acuerdo a lo previsto en el artículo 47 Bis, facción V de la Ley de Aviación Civil
En caso de cancelación de vuelo atribuible a la aerolínea operadora, el pasajero tendrá derecho a ser compensado de acuerdo a lo previsto en el artículo 47 Bis, facción VI de la Ley de Aviación Civil.
Al momento de realizar una reserva con Aeromar de un vuelo operado por Interjet, usted recibirá una clave de reservación que confirma su itinerario. Adicionalmente, 24 horas antes de la salida del vuelo usted recibirá un nuevo correo electrónico de Interjet con una nueva clave de reservación que le permitirá realizar check-in en la web de Interjet, en el siguiente enlace: Check In Interjet
Para mayor información le pedimos consultar los términos y condiciones de Interjet con respecto a la operación de los propios vuelos. Esta información podrá ser consultada directamente en su página web.
En dado caso de que no haya recibido el correo de confirmación usted puede enviar un correo a email@example.com donde lo apoyaremos con su solicitud.
La documentación y/o abordaje de los vuelos operados por Interjet con origen desde la Ciudad de México, se realizará en la Terminal 1 del Aeropuerto Internacional de la Ciudad de México.
No se podrá acumular ni hacer redención de puntos del programa Mileage Plus en los vuelos serie 4000 operados por Interjet.